CUSTOMER CARE
Let’s start with what’s most important: I am here for you!
My personal mission is to return all messages within 24 hours, often within 2. I believe in and love special orders. From my point of view, it is a cornerstone of growing your business. Connecting is important. I love getting pictures of your shops & customers wearing our products. You will receive an order confirmation from me within 48 hours of the order being placed most often and accompanied by an invoice if possible the after the product ships.
In the end, I firmly believe that no one wins unless we all win.
I look forward to working with you.
Have any questions or concerns?
I'm always ready to help!
Call Amy at
512-413-0979
or send Amy an email at:
RETURNS
Because our orders are custom, we do not do returns. However, if you are unsatisfied or have an issue with an order, please let me know, and I will do my best to make things right.
FAQ
How do I place an order?
Email me, text me, and/or call me.
Pick your collections and give me some background on your club -
age range of your ladies, size range of your ladies (i.e. do you need xs and xl), quantities, best shipping windows.
I can also send you sample orders.
OR
Fill out the order forms (click HERE),
send in your own spreadsheets,
take a photo of the collection you like...
As you can see, I am very flexible!
How do I make an appointment?
Email, call or text me,
or meet me at one of the regional shows
To see my show schedule, click HERE.
We can also do it by email, phone or a Zoom call.
How do I track an order?
Most manufacturers will put the tracking number on
your invoice when your product ships.
What are my shipping options?
Standard shipping is ground, and
most orders are processed with in 48 hours.
If you need expedited processing or delivery,
please let me know.
How do I contact a brand directly?
If you are in a bind or you can’t reach me, these are your go to people in my office:
Cashmere Wrappings
Betsy Balch, betsybalch@gmail.com, 206-719-7339, ext 1005
Duca del Cosma
Ryan Leahey, 561-904-6010, usa@ducadelcosma.com
Lucky In Love
Robyn Sidney, robyn@shopluckyinlove.com, 305-503-9776
N'VO
Nadia, golforders@rlanctot.com
San Soleil
Gina Kahn, gina@line-up.com, 800-654-6773, ext 403
Seamus
Alec McWilliams, Alec@seamus.com
Swing Control
customerservice@swingcontrol.com or Sara McCormick, Sara@swingcontrol.com
Turtleson
Liz Karst, lkarst@turtleson.com
Wallaroo-Carkella
For any other urgent matters,
you can call my new Operations Manager:
Michael Rushing, 512-550-4640.